Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 1–3 business days after payment clears. Typical transit times are 3–7 business days for pallets (LTL freight), 5–10 business days for truckloads and 2–6 business days for boxes and parcels. These are estimates, and weather or carrier delays can happen.
Click the account icon at the top of the page, or choose “Create an account” at checkout. Enter your email address and set a password. You can then view your orders and save your address.
Email info@liquidationpalletsdepot.com with your order number and the new address as soon as possible. We can update it any time before the order ships. Once it is with the freight carrier, the change may not be possible or may cost extra.
When your order ships, we email you the carrier name and the tracking or PRO number. You can follow your shipment on the carrier’s website.
No. Payments go through our secure payment processor, and we never store your full card details on our servers.
Yes. We add the applicable sales tax at checkout unless we have a valid resale or tax-exemption certificate on file for you. If you are a reseller, email us your certificate before you order.
We ship across the continental United States. Shipping to Alaska, Hawaii, Puerto Rico and other countries may be possible. Contact us for a quote before ordering.
Each pallet or truckload ships as a single freight shipment. Orders with several lots, or with boxes as well as pallets, may arrive in separate shipments, each with its own tracking number.
If you need to swap an item
Returns and Exchanges
All liquidation lots are sold as-is, and all sales are final. We will refund, replace or give store credit if your order is never delivered, you receive the wrong pallet, it arrives with substantial freight damage, or you are charged twice. See our full Refund & Returns Policy.
Email info@liquidationpalletsdepot.com within 48 hours of delivery with your order number and photos of what you received. We will arrange a replacement lot, a refund or store credit.
Inspect your pallet before you sign for it, write any visible damage on the bill of lading and take photos. Then email us within 48 hours with your order number, photos of the pallet (wrapped and unwrapped) and the signed bill of lading. Keep all the merchandise until we have reviewed your claim.
Please don’t send anything back without written approval from us. If we approve a return, we will email you the return address and instructions.
Email info@liquidationpalletsdepot.com or use the form on our Contact Us page. We reply within 1–2 business days.
Email us right away with your order number and the correct address. We can fix it before the order ships. After that, carrier fees for rerouting or redelivery are the buyer’s responsibility.
Yes, as long as it hasn’t shipped yet, and you’ll get a full refund. Once the order is with the freight carrier, it can’t be cancelled.
We don’t take pre-orders, because every liquidation lot is one of a kind. Email us with what you’re looking for and we’ll let you know when similar lots come in.