Last updated: October 1, 2026
At Liquidation Pallets Depot we sell customer returns, shelf pulls, overstock and closeout merchandise in bulk. Because of the nature of liquidation goods, please read this policy carefully before you buy.
All sales are final
All pallets, truckloads, boxes and lots are sold as-is, where-is, with no warranty on individual items. Contents may include new, used, damaged, incomplete or non-working products. Manifests (where provided) are estimates and item counts, brands and retail values may vary. We do not accept returns or offer refunds because you are unhappy with the contents, condition or resale value of a lot, or because you changed your mind.
When we will issue a refund or replacement
We will make it right, with a refund, a replacement lot or store credit, in the following cases:
- Your order was never delivered or was lost in transit.
- You received the wrong pallet or product category compared with what you ordered.
- The pallet arrived with substantial freight damage (for example, a collapsed, crushed or water-soaked pallet) caused during shipping.
- You were charged more than once for the same order.
How to file a claim
- Inspect your shipment before signing the delivery receipt. If there is visible damage, note it on the bill of lading (BOL) and take photos.
- Email us at info@liquidationpalletsdepot.com within 48 hours of delivery with your order number, clear photos of the pallet (wrapped and unwrapped) and a copy of the signed BOL.
- Keep all packaging and merchandise until your claim has been reviewed. Do not ship anything back without written approval.
Claims submitted after 48 hours, or deliveries signed for as “clean” with no damage noted, may not be eligible.
Cancellations
Orders may be cancelled for a full refund before they are shipped. Once an order has been dispatched to the freight carrier it can no longer be cancelled.
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit. Original shipping and freight charges are non-refundable except where the error was ours.
Contact us
Questions about this policy? Email info@liquidationpalletsdepot.com and our team will respond within 1–2 business days.